Refund and Guarantee Policy
Last updated: 10 May 2026
The Corvai Guarantee
Corvai guarantees a minimum 5x return on the AI Assessment fee. For a $599 assessment, this means we will identify at least $3,000 in measurable value for your business, whether through time saved, revenue gained, or costs reduced.
How we measure the guarantee
"Measurable value" means opportunities identified in your assessment report that, if implemented, would deliver at least $3,000 in annualised value to your business. This includes:
- Time savings quantified at a reasonable hourly rate for your role or team
- Cost reductions from replacing or consolidating tools, automating manual processes, or eliminating inefficiencies
- Revenue opportunities from improved lead conversion, faster response times, or new capabilities
The value is based on the opportunities identified in the report, not on whether you choose to implement them.
If the guarantee is not met
If your assessment report does not identify at least $3,000 in measurable value, contact us at luke@corvai.com.au within 30 days of receiving your report. We will, at our discretion:
- Conduct a second review of your business at no additional cost, looking at areas that may have been missed in the initial assessment, or
- Issue a full refund of the $599 assessment fee
You are not required to choose option 1 before requesting option 2. If you want a refund, we will process it.
General refunds
Before your assessment call: If you have purchased an AI Assessment but have not yet completed your assessment call, you may request a full refund at any time. No reason required.
After your assessment call but before receiving your report: If there is a significant delay in delivering your report (more than 5 business days after the assessment call), you may request a full refund.
After receiving your report: Refunds after report delivery are handled through the guarantee process described above. If your concern is about the quality of the report rather than the value identified, contact us and we will work with you to resolve it.
How refunds are processed
All refunds are processed through Stripe to the original payment method. Refunds typically appear in your account within 5 to 10 business days, depending on your bank.
Australian Consumer Law
This policy operates in addition to your rights under the Australian Consumer Law (ACL). Nothing in this policy limits or excludes any rights or remedies you have under the ACL, including your right to a refund for a major failure in the provision of services.
Contact
For any refund or guarantee enquiries, email luke@corvai.com.au.